Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • We offer a sixty–minute response time guarantee for every trouble ticket or email that you submit to the tech support staff. We will swiftly reply to all typical inquiries and forward right away the case to our admins if additional assistance is needed. If you take advantage of the Optional Admin Services package, we’ll execute any of the included server administration tasks at a time that has been discussed with you in advance.

  • Top quality support service

  • An Outstanding Support Service

  • We will be at your disposal 24/7/365 to reply to any enquiries that you may have connected with our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require help handling server administration procedures, you can have a look at our Optional Admin Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and troubleshooting procedures

  • Intuitive help center

  • An Intuitive Help Section

  • Each dedicated server is fitted out with our free–of–charge Web Site Control Panel, which sports an exhaustive knowledgebase plus a group of how–to video tutorials. Whenever you require help with the Web Site Control Panel, just click on the Videos or Help buttons in the top right corner.