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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to push the Help button, which is present on each page. A context menu will open. It offers elaborate info about all the actions that you can carry out on the page in question. Each pop-up menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast collection of educational video clips demonstrating how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done instead of only reading articles. In this way, anyone can swiftly find their way around our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you searching for, explore our extensive Frequently Asked Questions section, which comprises questions asked by real people and offers real solutions. We regulary "revamp" our Frequently Asked Questions database with new questions & answers in an attempt to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ database either, we have a fantastic team of technical support engineers available 24-7 and ready to assist you with any query. Each trouble ticket you send will be answered within 60 minutes (the average response time is just twenty mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 181665

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com